Refund and Dispute Policy

Billing corrections for custom, non-tangible services.

Freelance Experts LLC provides custom software services performed to order. Because the services are non-tangible and tailored to client requirements, standard retail-style return rights do not apply in the same way they do for physical goods.

1. General refund position

Once services have been performed, fees are generally non-refundable unless otherwise required by law or expressly stated in the applicable contract.

2. Billing errors and payment corrections

If a clear billing error occurs, such as a duplicate charge, accidental overpayment, or another objectively incorrect amount, Freelance Experts LLC will review the matter and, where appropriate, issue a correction and refund of the relevant amount.

3. Unused prepaid work

If the parties agree in writing to a prepaid block of hours, deposit, or advance amount, any refundability of unused prepaid value will be assessed individually based on the contract terms and the actual status of work already reserved, prepared, or delivered.

4. Individual assessment

Refund decisions are made case by case, taking into account the relevant agreement, work completed to date, resources allocated, and the specific reason for the request.

5. Dispute resolution process

If you have any concern regarding an invoice or delivered work, please contact support@fe-company.com first with the relevant details.

We ask clients to seek an amicable resolution directly before escalating the matter to a payment provider, card issuer, or bank. In many cases, concerns can be resolved quickly by clarifying scope, confirming delivered work, or correcting a billing mistake.

6. Contact for refund requests

Requests should include the invoice reference, payment date, the amount in question, and a short explanation of the issue. The company will review requests within a reasonable time and typically responds within 1 to 2 business days.